Refund Policy

You may request a voluntary refund of a one-time credit-pack purchase within 7 days of purchase if no generation or follow-up edit requested after that purchase has completed successfully on your account.

The request window is 168 hours from the payment-success time recorded by the payment provider, not from when you opened checkout or first used the credits. We use the time your email or contact-form request reaches us to determine whether it is on time; our later response or review does not shorten the window. Keep your receipt and a copy of your request. If the form fails, email support directly before the deadline.

We assess this using the order and account generation history, rather than trying to identify which purchase or reward supplied each deducted credit. The rule applies regardless of whether purchased, signup, or check-in credits were used.

For example, if you buy a pack and then request a new image that completes successfully, that purchase no longer meets this voluntary refund condition, even if you had free reward credits available. Downloading an older image alone does not count as submitting a new generation.

We verify the order, payment status, and relevant generation history before processing a refund. A failed request alone does not count as a successful generation. For multiple purchases, each order is assessed against its own purchase time.

An eligible voluntary refund covers the amount actually paid for that order. We do not offer an automatic cash conversion of remaining credits or a routine pro-rata refund based on the unused balance. A partial refund may be considered separately for a payment correction, an agreed resolution, or a remedy required by law.

A request made more than 7 days after purchase, or after a generation requested following that purchase completes successfully, generally does not qualify under this voluntary policy. A completed result that you dislike solely for style, composition, or another creative preference does not automatically qualify for a cash refund.

These conditions do not remove statutory cancellation, refund, repair, price-reduction, or other remedies available under applicable law. They also do not determine the outcome of duplicate or unauthorized charges or other payment errors. Contact support so we can review those issues separately.

When a generation is confirmed as technically failed, its charged credits are restored. If only part of a batch fails, restoration applies to the failed outputs, while successfully completed outputs remain charged.

A failed request or output is different from a successful image that does not match your creative preference. A download problem does not automatically mean generation failed. If a task is stuck, an output is unavailable, or the expected credits have not been restored, contact support with the generation reference.

A preference issue, such as wanting a different color or artistic style, is different from a corrupted file, persistent inability to access a delivered output, or a serious failure to provide the service as described. A task marked successful does not by itself settle every quality or delivery complaint. Send the generation reference and a description of the issue for review. We do not currently provide a self-service quality-refund button or guarantee credit restoration for every disappointing result.

Credit restoration is our usual remedy for a technical generation failure, rather than a cash refund of the entire pack. You can still request any other remedy to which applicable law entitles you.

Contact us promptly if you were charged twice, did not authorize a payment, or paid but did not receive credits. Include the order reference and account email. These issues are reviewed separately from the voluntary refund rule.

For missing credits, we first check payment confirmation and attempt to deliver the purchased credits. For duplicate or unauthorized charges, we review the payment records and may need to coordinate with the payment provider. You retain any applicable rights to contact your bank, payment provider, or a competent authority.

Current payments are processed through Waffo. Historical Creem purchases may require handling through Creem. Do not submit another payment for an uncertain order before checking its status or contacting support.

1. Identify your account and order. Gather your account email, pack name, purchase time, and receipt or payment reference. For a voluntary refund, submit the request within 7 days of purchase.
2. Send your request. Email support@imgtoimg.co or use the refund contact form. Explain the reason and include generation references or screenshots for technical issues. Do not send passwords, full card numbers, or card security codes.
3. Follow the review and payment update. We check the records and explain the outcome or request information needed to verify the order. Approved refunds are normally sent to the original payment method; bank and provider processing times vary.

We aim to send an initial response within 1–2 business days, consistent with our contact page. This is a response target, not a promise that review or bank settlement will finish in that time. Verification, pending generations, or payment investigations may require more time; we will explain if more information is needed.

Our decision will identify the order and explain the approved amount or the reason for declining the request. For an approved refund, we will explain the related credit and paid-access adjustments and confirm submission to the payment provider once that step has occurred. Approval, provider processing, and money appearing on your bank statement are separate stages. If the original payment method cannot receive the refund, contact support so we can coordinate with the provider.

If the stated processing estimate passes without receipt, reply to the support conversation with your order reference. If you disagree with our decision, request a review and include any missing or corrected information. Do not send a full card number or card security code. This process does not restrict your statutory rights or access to your payment provider.

A payment refund reverses the corresponding credited amount. For a partial refund, credits are recovered in proportion to the cumulative refunded share of the order, rounded up to whole credits and capped at the credits originally added. If the available credit balance is insufficient, the unrecovered credits are recorded as an outstanding credit adjustment and may be deducted from a later purchase. It does not trigger a separate automatic card charge.

A refunded order, including a partially refunded order, no longer supplies paid access under our current account rules. Another completed, unrefunded credit-pack order may still provide paid access. If no such order remains, your account returns to free access even if it still has credits: future generation is limited to 1K, downloads use the free preview watermark, and new requests do not receive paid-account commercial-use permission. A valid permission already granted for an earlier image is not automatically revoked by a refund. See the commercial-use terms. Contact support if you believe a credit or access adjustment is incorrect.

We update the date above when this policy changes. Material changes will be communicated where required. A later policy change does not retroactively remove refund rights or remedies already arising from an earlier purchase. The policy and applicable law governing that purchase remain relevant to its review.

We may investigate suspected fraud, reward exploitation, or misuse of refund processes and take proportionate protective action under the Terms of Service. A policy violation does not automatically remove every refund right or permit us to retain every unused payment.

We review the circumstances and explain our decision. Nothing in this policy limits mandatory consumer protections or prevents you from seeking a remedy through your payment provider, a competent court, or a consumer authority. Personal-data handling is explained in the Privacy Policy.