# Support and troubleshooting

Canonical HTML source: https://imgtoimg.co/contact
Guide reviewed: 2026-10-10
Last updated: 2026-10-10T09:42:54Z
Type: public usage summary, not an exact HTML alternative.

Contact support at [support@imgtoimg.co](mailto:support@imgtoimg.co) or use the [Contact form](https://imgtoimg.co/contact). Support covers images, credits, payments and account access. The team typically responds within 1–2 business days. This is a response target, not a guarantee of resolution or refund settlement within that time.

## Troubleshooting
- For a processing generation, check its status before creating another request. A slow or pending task is not automatically a confirmed failure.
- For a saved result with a broken preview or download, reload it or reopen it from [My Work](https://imgtoimg.co/dashboard/my-work), signing in to the account that created it. Reloading does not create a new generation charge.
- Confirmed technical failures restore credits for each failed output. In a partially successful batch, successful outputs remain charged. Disliking a completed result is not automatically a technical failure.
- For a stuck task or missing restoration, provide the generation reference and error message to support. Do not post private account or billing details publicly.

For a refund request include the account email, receipt/order reference, credit pack, purchase date and reason, with a generation reference when relevant. Read [refund eligibility](https://imgtoimg.co/refund-policy.md) first. If the form fails, email support before the refund deadline.

## Related resources
- [Guide index](https://imgtoimg.co/llms.txt)
- [Complete public guide collection](https://imgtoimg.co/llms-full.txt)
- [Downloads, saved work and further edits](https://imgtoimg.co/downloads.md): Check formats, watermarks, saved-work access and follow-up edit costs.
- [Data processing and privacy](https://imgtoimg.co/privacy.md): Understand external processing, image-link exposure, retention and privacy requests.
- [Purchase refunds and failed generations](https://imgtoimg.co/refund-policy.md): Assess the 168-hour window, pending tasks, failure credits and post-refund access.