# Purchase refunds and failed generations

Canonical HTML source: https://imgtoimg.co/refund-policy
Guide reviewed: 2026-10-10
Last updated: 2026-10-10T09:42:54Z
Type: public usage summary, not an exact HTML alternative.

This guide summarizes the Refund Policy. Purchase refunds and failure-credit restoration are different remedies.

## Voluntary purchase refund
Request within 7 days (168 hours) of the payment-success time recorded by the payment provider, before any generation or follow-up edit requested after that purchase completes successfully on the account. The deadline is when the email or form request reaches support, not the later review time. Purchased, signup and check-in credits all count under this condition.

A failed generation alone does not count as successful use. Downloading an older image alone does not count as a new request. A saved task submitted after purchase counts if it completes successfully. Each order is assessed against its own purchase time.

A refund request does not automatically cancel or pause pending tasks; eligibility depends on their final outcome. An eligible voluntary refund covers the amount actually paid for the order. There is no routine pro-rata refund of unused credits or automatic cash conversion of a balance.

## Technical failure
Confirmed failures restore charged credits per failed output. Successful outputs in a mixed batch remain charged. A completed image you dislike is not automatically a technical failure or eligible for a cash refund.

## Other cases and application
Duplicate or unauthorized charges, payment corrections and statutory remedies are reviewed separately. Nothing in this summary removes applicable statutory rights. Order status and credit adjustments can affect paid access; see [terms](https://imgtoimg.co/terms.md).

Submit through [Contact](https://imgtoimg.co/contact) or [support@imgtoimg.co](mailto:support@imgtoimg.co), with account email, receipt/order details, purchase date and reason. If the form fails, email before the deadline. Read [the complete Refund Policy](https://imgtoimg.co/refund-policy) for pending tasks, exceptions and processing details.

## Review, processing and receipt
The team aims to respond initially within 1–2 business days. A response, refund approval, submission to the payment provider, and money appearing on a bank statement are separate stages. Verification or pending tasks may take longer. If the processing estimate supplied by support passes without receipt, reply with the order reference. If the original payment method cannot receive the refund, contact support to coordinate with the provider. See [Review, Decision, and Payment Status](https://imgtoimg.co/refund-policy#review-heading).

## Credits and paid access after a refund
A refund reverses the corresponding credited amount. For a partial refund, recovered credits follow the cumulative refunded share, rounded up to whole credits and capped at the original credited amount. If the balance is insufficient, unrecovered credits become an outstanding adjustment that may be deducted from a later purchase; this does not cause a separate automatic card charge.

A refunded or partially refunded order no longer supplies paid access. Another completed, unrefunded pack may still supply it. Without valid paid access, future generation is limited to 1K, downloads have the free preview watermark and new requests do not receive paid-account commercial permissions. A valid permission for an earlier image is not automatically revoked. See [Credit Adjustments After a Refund](https://imgtoimg.co/refund-policy#adjustments-heading).

## Related resources
- [Guide index](https://imgtoimg.co/llms.txt)
- [Complete public guide collection](https://imgtoimg.co/llms-full.txt)
- [Credit packs and generation costs](https://imgtoimg.co/pricing.md): Compare one-time packs, free and paid access, and per-output charges.
- [Support and troubleshooting](https://imgtoimg.co/contact.md): Find support, reopen saved results and report generation or payment issues.
- [Use conditions and commercial permissions](https://imgtoimg.co/terms.md): Check age and content eligibility, input rights and commercial-use conditions.